Responsible Gambling

CrownGold is dedicated to promoting responsible gambling practices for all Australian players. This page outlines the tools, resources, and commitments we have in place to help you stay in control of your play.

Our Commitment to Safe Play

CrownGold believes that gambling should always be an entertaining leisure activity, never a source of financial stress or personal harm. We are committed to providing a safe, fair, and transparent environment for every player. Our responsible gambling framework is designed to give you meaningful control over how you engage with our platform, and to connect you with professional support if you ever need it. If at any point gambling stops being enjoyable, we encourage you to use the tools available on this site or reach out to a support organisation. The home page expands this check.

Age Restriction

You must be 18 years of age or older to register and play at CrownGold. We do not permit minors to access gambling services under any circumstances. If you are concerned that a person under 18 may be accessing gambling content, we recommend using parental control software such as Net Nanny or Cybersitter to restrict access to gambling websites. If you become aware of an underage player using our site, please contact our support team immediately.

Managing Your Play

CrownGold provides a range of practical tools to help you manage your gambling activity responsibly. You may set deposit limits to cap the amount you can add to your account over a daily, weekly, or monthly period. Loss limits allow you to set a ceiling on how much you can lose within a defined timeframe. Session time reminders can alert you when you have been playing for an extended period. To adjust any of these settings, visit your account preferences or contact support. Changes that increase your limits may be subject to a cooling-off period before taking effect, while reductions are applied immediately. The promotions at CrownGold page expands this check.

Self-Exclusion

If you feel you need a break from gambling, CrownGold offers self-exclusion options. A temporary cooling-off period lets you pause your account for a short time. A full self-exclusion allows you to close your account for a longer period of your choosing. During self-exclusion, you will not be able to access your account or receive any promotional communications. To request self-exclusion, contact our support team directly. We also encourage you to register with the national self-exclusion register where available in your state or territory.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of experience or income. Common warning signs include spending more time or money gambling than intended, chasing losses, borrowing money to fund gambling, neglecting responsibilities, and feeling anxious or irritable when not gambling. If any of these signs resonate with you or someone you know, we encourage you to seek help. Taking a short break, talking to someone you trust, or reaching out to a professional service can make a significant difference. The bonus types at CrownGold page expands this check.

Support Organisations in Australia

A range of independent organisations in Australia offer confidential support for gambling-related concerns. Gambling Help Online (gamblinghelponline.org.au) provides free counselling and support services around the clock. The National Gambling Helpline is accessible across all states and territories. Beyond Blue and Lifeline also offer broader mental health and crisis support that can be relevant when gambling-related stress affects your wellbeing. These services are independent of CrownGold and are available to anyone who needs them, free of charge. We strongly encourage any player who is experiencing difficulties to reach out to one of these organisations without delay.

1How do I set deposit limits on my account?

You can set or adjust deposit limits from within your account settings once you are logged in. Limits can be configured on a daily, weekly, or monthly basis. Reductions take effect immediately, while increases may require a short review period before they apply. The wagering requirements at CrownGold page expands this check.

2What should I do if I want to take a break from gambling?

You can request a temporary cooling-off period or a longer self-exclusion by contacting our support team. During this time your account will be suspended and you will not receive any marketing materials. We also recommend registering with any state or territory self-exclusion scheme available to you in Australia.

3Where can I find free support for problem gambling in Australia?

Gambling Help Online (gamblinghelponline.org.au) offers free, confidential support any time of day. The National Gambling Helpline connects you with counsellors across all Australian states and territories. Lifeline (13 11 14) and Beyond Blue (1300 22 4636) provide broader crisis and mental health support if needed.

Player safety

Responsible-play resources

Use independent support and limit-setting resources before continuing to any casino offer.

Gambling Help Online

External player-safety resource for AU visitors.

Open resource

ACMA gambling information

External player-safety resource for AU visitors.

Open resource